Privacy Policy Baba88 — Commitment Data Protection Malaysia users

Baba88 takes our responsibility to protect the personal information of every user on this platform seriously. This Privacy Policy applies to all users who access the baba88 website, use our mobile app, or interact with any of the services we offer.

This document covers all aspects of personal data handling by baba88, including the types of information collected, the purpose of collection, how it is stored, and your rights as a user. We are committed to ensuring every detail is handled transparently, responsibly, and securely.

Baba88 collects personal information in several ways depending on how you interact with our platform. The types of data collected include:

We only collect information that is necessary for a specific purpose and do not collect excessive or irrelevant data beyond the services we offer.

Personal data collected by baba88 is used exclusively for the following purposes and will not be used beyond the stated scope without your consent:

• Identity verification and KYC — ensure your account is verified and protected against misuse.
• Financial transaction processing — facilitate deposits and withdrawals quickly and accurately.
• Service improvement — analyze usage patterns to improve the overall user experience.
• Service communications — send notifications related to your account, transactions, or important updates.
• Fraud prevention — detect and block suspicious activity that could compromise your account security.
• Legal compliance — meet applicable legal and regulatory requirements.
• Personalised offers — notify you about promotions and bonuses relevant to your gaming habits, with your consent.

Baba88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is required, namely:

• Integrated payment providers — payment gateway providers that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• KYC service providers — identity verification companies that help us meet compliance requirements without using your data for any other purpose.
• Legal requirements — where required by court order, law enforcement agencies, or relevant regulatory bodies.
• Protection of baba88 rights — in cases of fraud, platform abuse, or legal proceedings involving our platform.

Baba88 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — collect information about how you use the platform to help us improve the user experience.
• Functional Cookies — save your preferences such as language and display settings so you don't have to re-enter them each time.
• Analytics Cookies — help us understand traffic and usage patterns in aggregate for internal improvement purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

User data security is baba88's highest priority. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Data storage in a secure server environment with multi-level access controls.
• Continuous around-the-clock system security monitoring.
• Regular security assessments and penetration testing.
• Data security training for all staff with access to user information.
• Established incident response procedures in the event of any data breach.

As a baba88 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the baba88 customer support team via live chat on the platform. We will process your request within 30 business days.

Baba88 retains your personal data for as long as necessary to fulfill the original purpose of collection and applicable legal requirements. In general:

• Active account data — retained for as long as your account remains active and for a reasonable period following account closure.
• Financial transaction records — retained for a minimum of seven years in compliance with Malaysia's financial regulatory requirements.
• Activity & security log — retained for twelve months for audit and fraud detection purposes.
• Marketing data — retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The baba88 platform may contain links or integrations with third-party services such as payment providers and game providers. Please note that the baba88 Privacy Policy does not apply to those third-party websites or services.

Each third-party platform has its own privacy policy, and we encourage you to read it before sharing any personal information on that platform. baba88 is not responsible for the privacy practices of any third party.

If you have any questions, concerns, or complaints about how baba88 handles your personal data, we are ready to listen and assist. Our privacy team is committed to addressing every inquiry thoroughly and within a reasonable timeframe.

You can reach us via:

• Live Chat — available 24/7 directly within the baba88 platform for immediate assistance.
• Support email — [email protected] (text display only, not clickable).
• FAQ Page — visit FAQ page for answers to frequently asked questions about privacy and accounts.

We will endeavour to respond to all privacy-related enquiries within 14 working days from the date of receipt. For more complex issues, we will inform you of a more precise timeframe.